FAQ

  • WHAT IS YOUR SIZING GUIDE?

  • WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • HOW MUCH IS DELIVERY AND WHERE DO YOU SHIP TO?

  • HOW SOON WILL I RECEIVE MY ORDER?

  • WHAT IS YOUR RETURN POLICY?

  • I WOULD LIKE TO ONSELL YOUR PRODUCTS, WHO DO I CONTACT?

 

WHAT IS YOUR SIZE GUIDE? TOP

Tava Size Guide

Size        Bust        Waist        Hips         
 8            85            66             95         Small (falls between 8 & 10)
10           90            71            100
12           95            76            105        Medium
14          100           81            110
16          105           86            115        Large
18          110           91            120

Larger/Smaller Sizes may be available, just ask!Our skirts are available up to any size. 

Please note that actual garments may vary slightly from the above, our size guide is for indicative purposes only and will also depend on how the garments sits on the wearer - depending on height, shape, measuring practice etc of the wearer.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT? TOP

We prefer payment by bank deposit but do also accept cheque, credit card and paypal. we process all our credit card payments through paypal BUT you DO NOT need to have a paypal account  to pay by credit card. when paypal asks you to fill in your log on details, you will see there is a link just below that allows you to bypass logging in.

 

HOW MUCH IS DELIVERY AND WHERE DO YOU SHIP TO? TOP

Delivery is FREE for :

  • All order New Zealand & Australia wide
  • Orders over $200 World wide (otherwise $NZ $25)

 

HOW SOON WILL I RECEIVE MY ORDER? TOP

As long as your item is in stock on the shelf we will  ship your order the day on or after payment is made. Please note that an item will show as in stock if it is both

-made up and sitting on the shelf

OR 

-we have the materials ready for it to be made up.

If we need to create your item it may be up to 4 days before we ship so if you're in a hurry please let us know. We use overnight courier in New Zealand, rural can be longer.

Australia and world wide orders are shipped with NZ Post and take 3-10 business days once shipped. Please note that during December the couriers often take much longer due to the volume they receive and unfortunately this is out of our hands. Thank you for your patience!

 

WHAT IS YOUR RETURN POLICY? TOP

We offer a 14 day money-back guarantee on our items (slightly longer for Australia & Worldwide). Please note that the product needs to be returned in new condition and we will refund you your purchase price. Please note that there is a 25% restocking fee that applies to custom made products. Please report any faulty products immediately.

Please note that Sale Items under $70 cannot be returned.

 

I WOULD LIKE TO ONSELL YOUR PRODUCTS, WHO DO I CONTACT? TOP

 We welcome enquiries from onsellers. Simply contact us through our contact form and we'll send you a trade application form and a catalogue.